Orders are shipped from Cambridge, ON. fulfilled by QuantumStorageSystems.Ca

Shopify does not register size of product - so weights listed in store are all pre-calculated with dimensional weight.

Ex: QUS240BL is 21x17x31 = 11,067cu inches /1728 (1cu ft) = 6.4 cu ft @10lb/cubit ft = 64lb so parcel company will charge us for 64lb despite physical weight being 24lb. Basically QUS240 will bill at 64lb regardless if we put 24lb on the waybill.

Items showing as stock are typically shipped within 48hrs on business days (Mon-Fri)

Items are shipped by parcel (Canpar / GLS are preferred method) unless marked Freight. (larger orders we will need to confirm how you can accept Freight after sale)

80% of Items not showing as stock ship a week from Tuesday if ordered by 1pm Monday. If it's not available at Mfg in Miami additional delays are possible and will push order to a following Tuesday.

Example: You order on Monday morning Feb 1st, it ships Tues Feb 9th
                You order Wed afternoon Feb 3rd, it ships Tues Feb 16th

Shipping times not guaranteed in severe weather conditions.

 If there is a back-order situation and the product requires a manufacturing lead time you will be notified as soon as we know.

If you choose to cancel your order immediately upon notification of delays there will be no return or cancellation fees.