Return Policy

PRODUCT RETURNS: Must be made within 30 days from date of shipment. All returns must have prior written authorization issued by Returned goods are subject to a 25% restock charge. All freight on returned goods must be prepaid by the shipper unless prior written arrangements have been made, collect shipments will be refused.

Shipping Policy

METHODS OF SHIPMENT: Orders are drop shipped directly from QuantumStorageSystems.Ca warehouse who will exercise its best judgement in as far as the type of carrier and routing.

Should you live in a remote region of Canada designated by carriers as a "beyond charge" we will contact you before shipping to advise of any additional freight charges. If you choose to cancel you will be credited in full for your purchase if funds have already been submitted.

Freight and delivery estimates are available upon request for items not showing a freight rate.

Otherwise, once shipped the price you pay for freight will not change from what is quoted at time of sale.


  • You will not be able to have complete orders above 150lb shipped by parcel to all provinces.
  • We currently do not service northern Canada (incl. NWT, Yukon, Nunavut) or regions outside of Canada.

CONCEALED DAMAGE: Should the damage not be discovered until after the goods are unpacked, it should be reported at once to the respective carrier agent who will make an inspection and will grant a "concealed damage" notation. This report must be made to the Agent of delivering carrier immediately upon delivery. UNLESS this is done, all goods replaced or repaired on account of damage must be at your expense. We cannot be held responsible for the carelessness or negligence of the Transportation Company and its employees as the goods leave our place of business and are signed for by the Transportation Company "in perfect condition."